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Online Check-In: Why is it important?

We ask that you complete information prior to your arrival online via text or email link.

This process collects both demographic (address, insurance, copay information) as well as clinical information (developmental screenings, symptom questionnaires) that are critical to ensure your patient billing experience is smooth and your physician has more information available to them about your child’s development.

It can be frustrating to enter repeat information for each of your children. Once you’ve entered the details for each child, it will only ask you to re-confirm or re-enter information that may have expired, is critical to verify same day, or that our billing department has asked us to collect.

We encourage you to pay any copays due in advance of the visit to speed time at check-in, but you are always welcome to pay your copay when you arrive if you prefer.

We will be able to offer you:

Better visibility into your patient statements, billing, payments and receipts (now available)
Your statement will have information on how to create a billing portal login though Instamed that will allow you to see statements for any date of service on 6/29/2024 and later. If you have outstanding bills prior to that date, they will not be visible on the portal but are still due/payable.

Patient Portal access (late February 2025)

  • Vaccine Records: Print/access at your convenience
  • Forms: Form completion requests and access to completed forms
  • Medical Records: See past visit notes (Visits after 7/1/24 within days automatically, visits prior to 7/1/24 you may request access via a messaging system)
  • Test Results: Improved speed of receiving results, such as a positive strep result. We can alert you through your patient portal that the test was positive and that a prescription was called in. Questions? You can submit them to us through the portal.
  • Upload documents, securely: Need to send us brief external medical records or test results? You will be able to upload them to our portal, as long as they are not extensive. Consider this a good way to send is a few pages of information.
  • Appointments: Initially, you will be able to see future appointments & request an appointment be scheduled, specifying your preferred days/times/date range. Online direct scheduling will be in our next phase, likely 2025.

What we need from you:

Patience: As with any new process, change can be frustrating. Clinics that have implemented this technology have ultimately reported that their patients prefer the system.

Anticipate time needed: Please expect to spend 10-15 minutes (per appointment/child) at times completing the information before you arrive, or arrive early to complete it in our waiting room on either your personal device or a clinic iPad.